Refund policy.
We want you to love your purchase! If something’s not quite right, we’re here to help.
RETURNS
You have 14 days from the date you receive your order to request a return.
To be eligible, items must be:
Unopened
In original packaging
In the same condition you received them
Accompanied by a receipt or proof of purchase
To start a return, please email us at info@reformcosmetics.co.nz. Once your return is accepted, we’ll send you a prepaid shipping label along with instructions on how to send your item back.
Please note: Items sent back without first requesting a return will not be accepted.
Questions? Feel free to reach out at info@reformcosmetics.co.nz — we’re happy to help.
DAMAGED OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us straight away so we can make it right.
NON-RETURNABLE ITEMS
We’re unable to accept returns or offer refunds on:
Opened or used products
Items purchased with a gift card
EXCHANGES
Need something else? The quickest way is to return the item and place a new order once your return is accepted.
REFUNDS
Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, your original payment method will be refunded within 10 business days.
Keep in mind it may take some time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please get in touch at info@reformcosmetics.co.nz.